Custom charges in Tijarah360 enable you to apply specific additional costs like delivery charges, service fees, or other optional/mandatory charges to orders. Here’s a detailed guide on how to create and configure custom charges.

Steps to Create Custom Charges

Step 1: Navigate to the Custom Charges Module

1. Log in to your Tijarah360 account.
2. Go to Settings > Custom Charges.
3. Click on the Create Custom Charges button.

Step 2: Fill in the Charges Details

1. Locations:

   • Select the location(s) where this custom charge will apply. You can apply it to a specific store or multiple branches.

2. Charge Name (English and Arabic):

   • Enter the name of the charge in English and Arabic (e.g., "Service Charge" or "رسوم الخدمة").

3. Type:

   • Choose the type of charge, such as:
     • Delivery Fee
     • Service Charge
     • Packaging Fee

4. Fixed / Custom:

   • Select whether the charge is a fixed amount (e.g., 10 SAR) or custom (entered at the time of billing).

5. Max Percentage:

   • If applicable, set the maximum percentage this charge can be based on the total order value.

6. VAT:

   • Specify whether VAT is included or excluded in the charge and set the appropriate percentage.

7. Order Types:

   • Choose the types of orders this charge will apply to:
     • Dine-In
     • Takeaway
     • Delivery
     • Online Orders

Step 3: Configure Additional Options

1. Enable Autocharge:

   • Check this box to automatically apply the charge for self-ordering or online orders.

2. Skip If Order Value Is Above:

   • Define a threshold order value. If an order exceeds this value, the charge will not be applied.

Step 4: Save and Apply

1. Review the details you’ve entered.
2. Click the Create button to save the custom charge.
3. The charge will now appear as an option during billing or auto-apply based on your configuration.

Examples of Custom Charges

1. Service Charge for Dine-In Orders

• Charge Name: Service Charge
• Type: Service Fee
• Fixed Amount: 10 SAR
• VAT: 15%
• Order Type: Dine-In
• Autocharge: Enabled

2. Delivery Fee

• Charge Name: Delivery Fee
• Type: Delivery
• Custom Amount: Entered at billing
• Max Percentage: 5% of the order total
• Order Type: Delivery
• Threshold: Skip if order value exceeds 200 SAR

3. Packaging Fee for Takeaway

• Charge Name: Packaging Fee
• Type: Packaging
• Fixed Amount: 5 SAR
• VAT: 15%
• Order Type: Takeaway

Benefits of Custom Charges in Tijarah360

1. Flexibility:
   • Configure charges to suit different order types and business models.
2. Automation:
   • Automatically apply charges to specific orders, reducing manual work.
3. Compliance:
   • Ensure VAT is properly calculated and displayed for compliance with tax regulations.
4. Transparency:
   • Clearly display additional charges to customers for better trust and transparency.

FAQs

Q: Can I create multiple custom charges?

Yes, you can create and manage multiple custom charges for different locations and scenarios.

Q: Can customers see the applied charges?

Yes, charges are displayed on the customer invoice and itemized clearly.

Q: Can I exempt specific customers or groups from custom charges?

This can be configured by setting customer-specific rules under promotions or discounts.

Q: How do I edit or delete a custom charge?

Go to Settings > Custom Charges, select the charge, and edit or delete it as needed.