How to Set and Manage Void and Comp Reasons in Tijarah360 | Efficient Transaction Control

How to set and manage void and comp reasons in tijarah360.

Tijarah360 allows businesses to manage "Void" and "Comp" reasons for transactions efficiently. These features are designed to provide better control over adjustments made to orders, helping maintain accurate records and insights into business operations. Here's a descriptive flow on how to manage these reasons.

Steps to Create Void and Comp Reasons:

Step 1: Navigate to the "Reason Management" Section

  1. Log in to your Tijarah360 account.
  2. Go to the Settings menu.
  3. Select Void and Comp Reasons from the options.

Step 2: Initiate the Creation of a New Reason

  1. Click on the Add Reason button to open the "Create Reason" dialog box.

Step 3: Fill in the Required Details

In the "Create Reason" dialog:

  • Reason: Enter the reason for voiding or comping a transaction. For example:
    • Void: "Order Canceled by Customer"
    • Comp: "Customer Satisfaction Adjustment"
  • Type: Select whether this reason is for:
    • Void: Reasons for voiding transactions.
    • Comp: Reasons for offering complimentary items or discounts.

Step 4: Save the Reason

  1. Once all fields are filled, click the Save button.
  2. The new reason will be added to the list and available for selection during relevant operations.

Example Use Cases

  1. Void Reason Example:

    • Reason: "Duplicate Order Entry"
    • Type: Void
    • Use: When a cashier accidentally inputs the same order twice.

  2. Comp Reason Example:

    • Reason: "Apology for Delayed Service"
    • Type: Comp
    • Use: Offering a free item or discount due to delayed service.

Managing Existing Reasons

  1. In the Void and Comp Reasons section, you can:
    • Edit: Update the details of an existing reason by clicking the edit icon.
    • Delete: Remove reasons no longer applicable by clicking the delete icon.

Benefits of Managing Void and Comp Reasons:

  • Improved accountability for adjustments.
  • Accurate reporting of revenue and customer satisfaction activities.
  • Reduced misuse of voids and comps by requiring predefined reasons.

By managing void and comp reasons effectively, Tijarah360 ensures seamless business operations and detailed transaction transparency.


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